One Customei account can own many Shopify shops. This is useful for multi-region storefronts, test environments, or brand families that share design work.
Add a shop
Install Customei on the new shop
From the other store’s Shopify admin, install Customei from the App Store — just like the first install.
Sign in with the same email
During the post-install flow, sign in with the email that already owns your Customei account.
Confirm linking
Customei notices that the email already has an account and offers to link this shop to it instead of creating a new account. Click Link.
Switch between shops
Use the shop switcher in the top bar (near your account avatar) to change which shop you’re working on. Most pages are account-scoped and don’t change when you switch, but shop-scoped pages — Products, Orders, Storefront settings — reload to show the selected shop’s data.
Design work is shared; sales data is per-shop. If you find yourself hunting for an order that should exist, double-check which shop you’re currently viewing.
What’s shared vs per-shop
| Resource | Scope |
|---|
| Templates | Account (shared across every shop) |
| Option sets | Account |
| Libraries (clipart, fonts, assets) | Account |
| Custom components | Account |
| Credits | Account (one balance for the whole account) |
| Billing plan | Account |
| Products | Shop |
| Orders | Shop |
| Mockups | Account (but can be shop-scoped via filter) |
| Storefront widget config | Shop |
Disconnect a shop
Open Settings → Shops
Pick the shop you want to remove from the list.
Click Disconnect
Customei shows a confirmation with the number of products and orders that will be unlinked.
Confirm
Customei detaches the shop from your account. The shop’s product links and storefront widget config are removed; your account-level templates and option sets stay intact.
Uninstalling Customei from a Shopify store is different from disconnecting it here. Uninstalling the app is a Shopify-side action and also disconnects; disconnecting from Customei without uninstalling leaves the app installed but inert — use it when you want to pause Customei on a shop without forcing a full reinstall later.
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