What the two buttons in the Danger zone do, in what order, and what you cannot get back afterwards.
Two buttons live on this tab, and both are one-way. They are separate things: one stops paying, the other removes Customei from your store.Go to Preferences and open the Danger zone tab.
Preferences, Danger zone. Two actions, both confirmed before anything happens.
Cancel plan ends your paid subscription. You are asked to confirm first, and Keep plan backs out.What happens:
You keep the paid features until the end of the period you have already paid for. Nothing is switched off the moment you click.
After that, the paid features stop.
Your work stays where it is. Templates, option sets and folders of images are not deleted by cancelling.
You can subscribe again at any time from the pricing page.
The button is greyed out if there is nothing to cancel, for example when you are on a free plan or you already cancelled.
Cancelling does not remove the app from your store, and it does not touch your product pages. If you only want to stop paying, this is the only button you need.
It removes the records Customei stored inside your Shopify store. Those records are what your theme reads to show the questions on a product page, so once the cleanup finishes, your live product pages stop offering personalization.It does not empty your Customei account. Your design templates, option sets and image folders are still there.
This cannot be undone, and it takes your live personalization down straight away. Only use it when you really are leaving. It is not a way to fix a product page that is behaving oddly.
If a product page has stopped working, publish the option set again first (Assign products and go live), or write to support. Cleanup is not a repair tool.
